FREQUENTLY ASKED QUESTIONS
From purchasing and shipping to general questions about the promotional products industry, we’ve got you covered. Not seeing what you need? Contact us and our experienced team will get back to you with an answer ASAP.
Overall, promotional products and branded merchandise provide a tangible and impactful way to engage with your target audience, increase brand visibility, and foster long-term brand loyalty.
Whether used as in your company store, or part of a larger marketing campaign, promotional products offer a versatile and effective means to promote your business and leave a lasting impression.
Yes. According to the Promotional Products Association International) (PPAI) 2021 Consumer Study, 94% of respondents said they liked receiving promotional products and 83% said it made an experience more enjoyable.
In general, the right branded merch can help make your business stand out and help you reach key marketing and retention goals. Check out our case studies to see how we’ve helped companies of all sizes find success with promotional products over our 30-year history.
Great question! We always like to keep up with what’s new and in demand. Check out our New & Trending Products page to see what branded merchandise is popular across all industries.
Strategies is located at 2315 E. Newberry St., Appleton, WI 54915. From our headquarters in Wisconsin and through partnerships with suppliers around the United States, we serve companies all around the globe.
We want to make the ordering process as simple as possible for you. Browse our product search site to see all promotional product options available through our trusted suppliers and contact us for a customized quote.
Great question. This answer varies depending on your company, order, timeline, etc. In general, you can browse our selection of promotional products and request a quote. You can also contact our team directly to discuss your specific needs and get strategic product recommendations.
While we do not offer online ordering, our responsive Product Solution Reps are happy to help—and we’re very proud of the fact that when you call or email us, it’s ALWAYS a real person and nearly always your same rep. This gives you consistency and makes the process easy, from requesting a quote to delivery and even reorders!
Check out our How to Order page for more information on the process
The number of days for delivery depends on the specific promotional products and shipping method you choose. Generally, Strategies is all about getting you the right solution, not the fastest solution.
That said, we know sometimes schedules are a bit tight. With that in mind, we also have a variety of rush promotional product options for quick, 24-hour turnaround on production. As noted, shipping times vary by your location and the production facility location (which is determined by the type of merchandise ordered).
Yes! All orders include a proofing stage to ensure your artwork is displaying as intended. This allows you to see what you’re getting and make any last-minute changes.
We’re also happy to send you a sample of the promotional product you are interested in. However, to keep costs sustainable, we may limit the number of samples we send.
We accept all major credit cards, including Visa, Mastercard, and American Express. For company stores and other corporate accounts, we can also accept checks and ACH payments.
Yes, we collect tax on orders shipped to all States that impose sales tax. If your organization is tax exempt, please discuss with our team and have your tax exemption certificate ready.
If we use artwork you supply, you are noting that you have unrestricted rights to use and distribute that work. If you’re unsure or have questions, please contact our team or consult with your legal counsel.
Yes. Talk to your representative before you place your order and we can definitely assist you in making sure your orders get to the right places.
This depends on the products (especially food and items with liquids), quantity, and other factors. Talk to your representative before you place your order to discuss specifics.
No. Shipping costs can vary, so we don’t include shipping costs in the initial quote.
RETURNS, CHANGES & CANCELLATIONS
Because they are customized, we do not generally accept returns on branded merchandise. That said, we’re happy to assist if your item was damaged during shipping. View our full return policy for more details.
Please let us know if there’s an issue with your order, and we’ll find a way to make it right. We stand by our work and want to ensure you love your branded merchandise and overall experience.
You can cancel or change your order at any time before going into production. If you need to change your order or cancel, please contact our team and we’ll assist you with any changes.
Chat with a Member of the Strategies team
Have a project in mind or just checking out options?
At the end of the day, we want to help you find a product that resonates with your audience and is something they’ll use (not something that is thrown away)!
Already know what you want? Search our product catalog and order now!